Available products are shipped from our warehouse in Calenzano (Province of Florence) and are generally delivered in the US within 7-10 working days if parcels and within approximately 30 days if on pallets from the date on which we receive payment.
For any updates on delivery matters please contact our Customer Service: firstname.lastname@example.org.
Deliveries are made from Monday to Friday in working hours.
If one or more items of your order are unavailable, the estimated delivery times are indicated on the product pages.
The order is shipped when all ordered products are ready.
Orders made after 6pm (European time = GMT+1) are usually processed the next working day. Orders made on weekends will not be processed until the following Monday.
DELIVERY METHODS AND TRACEABILITY
To ship small orders we use the SDA express service by air while for larger orderds we use specialist carriers.
Our carriers perform the service of delivery to street level.
For supplementary delivery services please contact us by e-mail: email@example.com before ordering.
Once your order is shipped from our warehouse, you will be sent an e-mail with the details of your shipment: tracking number, scheduled delivery date and direct contact details of the shipping agent.
When you receive the delivery, you need to write on the transportation documents “goods accepted with reserve” in the presence of the driver. If there is damage caused by the carrier that is not immediately visible, you will thereby be able to open a complaint with the transportation firm. Any damage identified must be reported strictly by e-mail nto: firstname.lastname@example.org o later than 3 days after receipt of the goods and before proceeding with any assembly and/or installation.
Shipping is free for orders over $1000.
All orders are insured against theft and accidental damage caused by transportation from Ex-t to your delivery address. Once the parcel has been delivered and you have signed for acceptance at the delivery address, the insurance cover ends. To ensure your purchases arrive intact and in perfect condition, we mandatorily require a signature for acceptance upon delivery.