Shipping

LIMITED TIME: FREE SHIPPING all over Europe.

 


 

COUNTRIES TO WHICH SHIPMENTS ARE MADE

Ex-t can ship to any address within the European Union.

Ex-t also ships outside the European Union. For shipments to Non-EU countries, you can request a personalised quotation to customercare@ex-t.com

 


 

DELIVERY TIMES

In Italy: available products are shipped from our warehouse in Calenzano (Province of Florence) and are generally delivered within 4-5 working days from the date on which we receive payment.
In Europe: Available products are shipped from our warehouse in Calenzano (Province of Florence) and are generally delivered in Europe within 7-10 working days from the date on which we receive payment.
For Non-EU countries, the delivery times will be communicated by e-mail.

Deliveries are made from Monday to Friday in working hours.

If one or more items of your order are unavailable, the estimated delivery times are indicated on the product pages.
The order is shipped when all ordered products are ready. Orders made after 6pm (European time = GMT+1) are usually processed the next working day. Orders made on weekends will not be processed until the following Monday.


DELIVERY METHODS AND TRACEABILITY

In Italy, all deliveries are made via the courier Bartolini.
To ship small orders within the European Union we use the DHL service by land while for larger orders we use specialist carriers.
In the majority of cases, the courier will telephone you prior to delivering your order to organize a convenient delivery time during normal working hours.
Bartolini and DHL perform the service of delivery to the floor while all other specialist carriers deliver to street level.
For supplementary delivery services please contact us by e-mail: customercare@ex-t.com before ordering.
Once your order is shipped from our warehouse, you will be sent an e-mail with the details of your shipment: tracking number, scheduled delivery date and direct contact details of the shipping agent.


 

IMPORTANT INFORMATION

When you receive the delivery, you need to write on the transportation documents “goods accepted with reserve” in the presence of the driver. If there is damage caused by the carrier that is not immediately visible, you will thereby be able to open a complaint with the transportation firm. Any damage identified must be reported strictly by e-mail no later than 3 days after receipt of the goods and before proceeding with any assembly and/or installation.


 

FREE SHIPPING

Every now and again, Ex-t offers free shipping for limited times. If you wish to be notified of this, simply register for our newsletters. The “free shipping” promotion will be applied to your order on the payment page.


INSURANCE

All orders are insured against theft and accidental damage caused by transportation from Ex-t to your delivery address. Once the parcel has been delivered and you have signed for acceptance at the delivery address, the insurance cover ends. To ensure your purchases arrive intact and in perfect condition, we mandatorily require a signature for acceptance upon delivery.