Exchanges and Returns
RETURNS OF DAMAGES PRODUCTS
Any damage identified must be reported strictly by e-mail no later than 3 working days after receipt of the goods and before proceeding with any assembly and/or installation to the following address: firstname.lastname@example.org
We recommend to keep the packaging in which the goods are received, because, if the goods have been damaged during the transport, we will need to receive photographic documentation of the damaged product and its packaging.
IMPORTANT INFORMATION AND INSURANCE
When you receive the delivery, you must write on the transportation documents “goods accepted with reserve” in the presence of the driver. If there is damage caused by the carrier that is not immediately visible, you will thereby be able to open a complaint with the transportation firm.
We invite to accept the delivery with reserve even if the packaging is intact and without any sign of damage. In this case it will be possible to open a claim with the carrier even in the event of hidden damage to the goods.
All orders are insured against theft and accidental damage caused by transportation from EX.T to your delivery address. Once the parcel has been delivered and you have signed for acceptance at the delivery address, the insurance cover ends. To ensure your purchases arrive intact and in perfect condition, we mandatorily require a signature for acceptance upon delivery.
Damaged goods that have not been accepted with reserve won't be refunded.
RIGHT OF WITHDRAWAL
If, for any reason, you are not entirely satisfied with one or more products, you can return them to us at your expenses. The products must be delivered to our warehouse in Italy within 14 days from the date on which they were delivered to you; they must be in the original packaging and conditions. If the conditions indicated above are satisfied, you will be refunded the purchase price excluding shipping costs.
Our warehouse address is as follows:
Via di Capalle, 11
The right of withdrawal is a facility for customers ("consumers") who purchase for purposes that are not related to a business. Under the current regulations, customers who have purchased for commercial, professional or VAT purposes are excluded from this right of withdrawal. The right is likewise understood to exclude purchases that are not covered under "distance sales" and products that have been modified or customized on request.
OBTAIN A REFUND
Your refund will be credited to you by the payment method that you used.
If your order has been shipped to a destination within the EU, the taxes will be refunded in full. Outside the EU, customs duties and taxes are non-refundable by EX.T. However, you can attempt to recover them by contacting your local customs office directly.
Once the integrity of the goods is ascertained, EX.T will proceed with the refund for the return within 48 hours of confirmation of the arrival at the warehouse of the returned parcel. The refund will be displayed on your bank account or PayPal account within a few days, depending on the banking institution.